Frequently Asked Questions
Can I order products “out of stock”?
In case you are interested in a product out of stock, keep the product code and contact us so that we can inform you about its availability. How can I contact you?Do you make your own jewelry?
At the moment we do not have our own production of products, which we procure from our respected partners. However, like any ambitious company, we seek the opportunity to offer our audience unique jewelry under the name La Viv.How can I contact you?
You can contact us in the following ways: - By phone: 2102617088 (store hours) Via email: info@laviv.gr - Through our social media - In person: Passing by our store in Ilion, Attica, at 14 Manaki Street, if you have the opportunity.How can I take care of my jewelry?
We know that the more we pay attention to something, the longer it will last. This principle of course also applies to jewelry, so that they retain their shine and remain unchanged over time. To ensure this, the steps you need to take are: 1) Proper use (Avoid bringing your jewelry in contact with water, wear it after first using creams and colognes and avoid using them in your daily activities that require manual labor to protect them from unwanted abrasions) . 2) Cleanliness (With a soft cloth gently rub the jewelry before and after use to remove any sweat or anything unwanted). 3) Storage (Keep any packaging we provide and place the jewelry there separately in order to protect them from scratches that may occur otherwise).What is the durability of jewelry?
Each product is mentioned in its description. All products belonging to the categories Steel, Silver, Gold retain their durability regardless of the way you treated them (contact with water, creams and colognes). This means that they do not tan and retain their color. Many of the products have gilding (a layer of paint on top of their material) which needs your attention for their long-term preservation. In any case where the product does not belong to one of the three categories will be mentioned in the description of the message to avoid its use with water.What is the right size?
NECKLACE
You can see the length (in centimeters) of the chain in the description of the product you are interested in. Conceivably with the help of the photo above you can understand the position you will
has the necklace around your neck. Τhe range of centimeters indicated in the description of each product refers to the minimum and maximum length of the necklace.
RINGS
Measure the diameter of your favorite ring with a ruler.
Take special care to measure from the inside of the ring as shown in the photo above. Then compare the size (in centimeters) you found with the size of the ring you are interested in.
